Nexus Review IQ
Nexus Review IQ — Turn Customer Feedback into a 24/7 Trust & Growth Engine. Your online reputation should be more than a collection of reviews. It should actively build credibility, strengthen customer relationships, and help more people choose your business. Nexus Review IQ combines automated review requests, AI-powered responses, NPS surveys, review monitoring, actionable insights, and website review widgets into one seamless reputation management system. Customers receive timely follow-ups; reviews get consistent, on-brand responses; concerns can be identified early, and feedback is organized in one centralized dashboard. The result is a proactive, always-on approach that helps you earn more reviews, understand customer sentiment, and turn your reputation into a powerful growth engine — without adding extra work for your team.
Automatically draft responses to Google and Facebook reviews with AI
Customize AI responses to match your brand voice and tone
Explore actionable insights from review and NPS data through chat
Send NPS surveys through supported business integrations
Automate review requests by email and SMS with customizable templates
Add CRM contacts for ongoing reputation management
AI Reputation Management
- Generate More Reviews
- Automate Review Requests
- AI-Powered Review Responses
- Monitor Reviews and Mentions
- Understand Customer Sentiment
- Strengthen Local Visibility
Fast and Easy Setup
- No Technical Knowledge Needed
- Expert AI Configuration
- Brand Voice and Tone Setup
- AI Trained on Your Website and FAQs
- POS, CRM and Booking Integrations
- Review Widget Installation
Strengthen Your Reputation With AI
- Generate More Customer Reviews
- Respond Quickly and Consistently
- Monitor Reviews Across Top Sites
- Identify Customer Sentiment and Trends
- Showcase Your Best Reviews
- Manage Everything From One Dashboard
It helps generate, monitor, manage, and respond to customer reviews from one centralized platform.
They can be. While automatic posting is available, we recommend reviewing all AI-generated responses before they go live to ensure they are accurate, on-brand, and appropriate.
No. Review IQ helps you respond appropriately, but it cannot remove legitimate customer reviews.
A healthy review profile may support local visibility, but no platform or search ranking can be guaranteed.
No technical knowledge is required. Initial configuration, training, and support are included.
You’re notified quickly and can respond thoughtfully. Sensitive situations can be routed for personal attention.
Yes. Review IQ can monitor reviews, citations, and mentions across more than 100 sites.
Yes. Review IQ lets you monitor reviews and online performance for up to three competitors.
